Effective Date: 17 January 2025
Last Updated: 7 September 2026

Bayi Global Integration FZC LLC (“Bayi Global,” “we,” “us,” or “our”) is committed to providing fair, transparent and commercially reasonable refund and cancellation procedures.

This Refund & Cancellation Policy explains when customers may cancel a purchase or service, when refunds may be available, when refunds may be restricted, and how refund requests are handled.

This Policy should be read together with our Terms & Conditions, Privacy Policy, any service-specific agreement, invoice, proposal, product description or written contract applicable to your purchase.

Our website is:

www.bayiglobalintegration.com

Bayi Global Integration FZC LLC is established in the United Arab Emirates.

1. General Principle

We want customers to understand what they are purchasing before payment is made.

Where reasonably practicable, Bayi Global will provide information concerning:

the nature of the product or service;
the applicable price;
major delivery terms;
relevant cancellation conditions;
significant third-party charges;
any service-specific refund restrictions; and
other material conditions before purchase.

Refund eligibility may differ depending on the nature of the product or service.

Nothing in this Policy is intended to remove any mandatory consumer right that cannot legally be excluded under applicable law.

2. How to Request a Refund or Cancellation

Refund or cancellation requests should be submitted through an official Bayi Global contact channel.

Please provide:

your full name;
email address or telephone number used for the purchase;
invoice, order or transaction number where applicable;
name of the product or service;
date of purchase;
amount paid;
reason for the request; and
any relevant supporting information.

The email subject should state:

Refund or Cancellation Request – [Order/Invoice Number]

We may request reasonable verification before processing a refund in order to prevent fraud or unauthorised refund requests.

3. Refund Review

Submitting a refund request does not automatically mean that a refund has been approved.

Bayi Global will review the circumstances of the transaction, including:

the service purchased;
whether delivery has started;
whether work has already been completed;
whether digital content has already been supplied or accessed;
whether third-party costs have already been incurred;
the customer's contractual terms;
the reason for cancellation;
any applicable consumer-protection laws; and
other relevant circumstances.

We will seek to communicate the outcome within a reasonable period.

4. Professional Services and Consulting

This category may include:

business consulting;
advisory services;
strategy services;
research;
business development;
project support;
AI and technology consulting;
international-business services;
customised professional work; and
similar services.

A. Before Work Begins

Where a customer cancels before substantial work has begun, the customer may be eligible for a full or partial refund, less:

payment-processing charges that cannot be recovered;
legitimate administrative expenses already incurred;
third-party costs already paid; and
work already performed.

B. After Work Has Begun

Where work has already commenced, any refund may be reduced to reflect the reasonable value of work already performed and expenses already incurred.

C. After Completion

Once the agreed service has been substantially or fully delivered, fees are generally non-refundable except where:

the service materially failed to conform to the agreed scope;
a refund is required by applicable law; or
Bayi Global otherwise agrees to a refund.

5. Consultations and Appointments

Where a customer purchases or books an individual consultation, advisory session, coaching session or appointment:

A. Cancellation or Rescheduling

Customers should provide reasonable notice if they need to cancel or reschedule.

Unless different service-specific terms are stated, we recommend providing at least 24 hours' notice.

Where sufficient notice is given, Bayi Global may:

reschedule the appointment;
provide account credit; or
issue a refund where appropriate.

Late Cancellation or No-Show

Where a customer does not attend a scheduled appointment or cancels at very short notice after Bayi Global has reserved professional time, some or all of the consultation fee may be retained.

Any stricter cancellation terms will be disclosed before purchase or booking where applicable.

6. Training Programs, Courses and Workshops

For paid courses, workshops, professional training and educational programs, refund eligibility may depend on whether the program has begun and how much content has already been delivered.

A. Before the Program Starts

Customers may request cancellation before the program begins.

Where approved, refundable amounts may be reduced by non-recoverable transaction or administrative costs.

B. After the Program Starts

Once training has begun or substantial course materials have been supplied, refunds may be:

partially available;
converted to future program credit; or
unavailable,

depending upon how much of the service has already been delivered.

Specific course or program terms will take precedence where published before enrolment.

7. Digital Products

Digital products may include:

e-books;
templates;
downloadable guides;
planners;
workbooks;
digital designs;
educational resources;
online files;
digital toolkits;
downloadable business resources; and
other electronically supplied products.

Because digital products can ordinarily be accessed, downloaded or copied immediately after delivery, they are generally non-refundable once successfully delivered or accessed, except where:

the customer received the wrong product;
the file is materially defective or unusable;
the product cannot reasonably be accessed because of a technical issue under Bayi Global's control;
the product was materially misrepresented; or
applicable law requires a refund.

Where a technical problem can reasonably be corrected by replacing or restoring access to the product, Bayi Global may first attempt to resolve the issue before issuing a refund.

8. Duplicate Purchases

If a customer is accidentally charged twice for the same product or service, Bayi Global will review the transaction and refund the duplicate payment where verified.

The customer should contact us promptly with the relevant transaction information.

9. Incorrect Charges

If you believe you were charged an incorrect amount, contact Bayi Global promptly.

Where an incorrect charge is confirmed, we may:

correct the invoice;
refund the overpayment;
apply a credit; or
otherwise resolve the discrepancy.

10. Physical Products

Where Bayi Global sells physical goods directly, the applicable return period and return conditions will be disclosed on the relevant product page or order documentation where required.

Unless otherwise stated, physical goods being returned should ordinarily be:

unused;
in substantially original condition;
accompanied by proof of purchase; and
returned within the applicable return period.

Products may not be eligible for return where they are:

personalised;
custom-manufactured;
damaged through customer misuse;
perishable;
hygiene-sensitive after opening; or
otherwise excluded from return under applicable law.

Where products are fulfilled by a third-party print-on-demand, logistics or marketplace provider, additional third-party return rules may apply.

11. Customised and Personalised Products

Products or services created specifically for an individual customer may include:

custom designs;
personalised publications;
custom business materials;
bespoke research;
customised templates;
branded products; and
made-to-order merchandise.

Once production or substantial customised work has begun, these purchases may be non-refundable except where the final product is defective, materially different from what was agreed, or a refund is otherwise required by law.

12. Migration, Travel and International-Mobility Services

Certain Bayi Global services may involve migration, visa support, travel assistance, application support, documentation services or related international processes.

These services may involve third-party costs including:

government fees;
visa fees;
biometric charges;
medical fees;
translation costs;
courier charges;
insurance;
legalisation costs;
employer or recruitment charges where lawful;
professional third-party fees; and
other external costs.

A. Third-Party Government or External Fees

Once paid to an external authority or third-party provider, such fees may be non-refundable to Bayi Global.

Bayi Global cannot refund money that has already been lawfully paid to another organisation unless that organisation refunds it.

B. Professional Service Fees

Bayi Global service fees may be refundable only to the extent that the corresponding service has not already been performed.

C. Government Decisions

A visa refusal, immigration refusal, employment-authorisation refusal, application delay or other adverse decision by an independent authority does not automatically create entitlement to a refund of professional services already completed.

Any specific migration or travel agreement signed with the client will also govern the transaction.

13. Third-Party Platforms, Programs and Opportunities

Bayi Global may introduce, refer or onboard customers to independently operated third-party platforms, programs, businesses or opportunities.

Payments made directly to a third party are generally governed by that third party's own refund and cancellation policy.

Bayi Global cannot independently reverse or guarantee a refund of money held by an external provider.

Where Bayi Global separately charges a fee for education, consulting, onboarding or another service, any refund of that Bayi Global fee will be assessed under this Policy and the relevant service agreement.

14. Referral and Affiliate Transactions

Some services or products may be accessed through referral or affiliate links.

Where a customer's payment is made directly to the third-party merchant or platform, refund requests relating to that transaction should normally be directed to the merchant that processed the payment.

Bayi Global will not represent that it can refund funds it never received or controlled.

15. Free Third-Party Opportunities

Where Bayi Global provides information or onboarding for a third-party opportunity that is free to join, no refund arises merely from registration because no registration fee has been charged by Bayi Global.

If users independently choose to make optional purchases, recharges, subscriptions or other payments within the third-party platform, those transactions remain subject to the applicable third party's terms.

This clause is particularly useful for opportunities such as Hala without making Hala part of Bayi's permanent master policy.

16. Cryptocurrency and Digital-Asset Transactions

Where a lawful Bayi Global transaction is processed using cryptocurrency or another digital asset, refunds may be complicated by:

market-price changes;
blockchain-network fees;
irreversible transfers;
exchange fees;
wallet errors; or
third-party exchange requirements.

Where a refund is approved, the refund method and amount will be determined reasonably in light of:

the currency originally invoiced;
the amount actually received by Bayi Global;
applicable fees;
payment-provider limitations; and
relevant law.

Customers remain responsible for providing an accurate wallet address where a digital-asset refund is authorised.

17. Subscription and Recurring Services

Where Bayi Global offers a recurring subscription, membership or automatically renewed service, the recurring nature of the payment will be disclosed before purchase.

Customers must be able to understand:

the recurring amount;
billing frequency;
renewal conditions; and
method for cancellation.

Customers may cancel future renewals in accordance with the terms shown when subscribing.

Cancellation ordinarily prevents future charges but does not automatically refund a properly charged current billing period unless required by law or the service-specific terms.

TikTok likewise requires recurring billing arrangements to be clearly disclosed and users to have accessible cancellation options rather than being enrolled through hidden or automatic consent.

18. Payment Processing Fees

Refunds may sometimes be subject to payment-provider or banking fees that Bayi Global cannot recover.

Where legally permitted, genuinely non-refundable third-party transaction fees may be deducted from a refund.

Any deduction should reflect actual costs rather than an arbitrary penalty.

19. Currency Conversion

Where customers pay in one currency but refunds are processed in another, banks, payment processors or card networks may apply their own exchange rates.

Bayi Global is not responsible for exchange-rate differences imposed independently by banks, card companies, digital wallets or payment processors.

20. Refund Method

Approved refunds will normally be returned through the original payment method where reasonably possible.

Depending on the original payment method, refunds may be made through:

bank transfer;
payment card;
online payment processor;
authorised digital wallet;
store or service credit; or
another mutually agreed method.

For fraud-prevention and compliance reasons, Bayi Global may refuse requests to redirect a refund to an unrelated third party.

21. Refund Processing Time

Once a refund has been approved and initiated by Bayi Global, processing time may depend on the bank or payment provider.

Customers should understand the distinction between:

Refund approved by Bayi Global
and
Refund credited by the customer's bank/payment provider.

The latter may take additional business days beyond Bayi Global's control.

Where unusual delays occur, we will reasonably assist the customer in confirming the refund transaction.

22. Chargebacks and Payment Disputes

Customers are encouraged to contact Bayi Global before initiating a chargeback so that legitimate concerns can be reviewed and resolved.

Submitting a knowingly false or fraudulent chargeback may result in:

suspension of Bayi-controlled services;
recovery action;
reporting to the relevant payment provider; or
other lawful measures.

However, nothing in this Policy prevents a customer from exercising legitimate rights to dispute an unauthorised or improper transaction.

23. Fraudulent or Abusive Refund Requests

Bayi Global reserves the right to refuse refund requests involving reasonable evidence of:

fraud;
identity misuse;
repeated abuse of refund procedures;
consumption of a service followed by dishonest denial;
unauthorised copying of digital products;
manipulated payment evidence; or
other unlawful activity.

Such decisions remain subject to applicable consumer law.

24. Service Failure by Bayi Global

Where Bayi Global fails to provide a paid product or service substantially as promised and the failure cannot reasonably be corrected, the customer may be entitled to an appropriate remedy, which can include:

re-performance;
replacement;
account credit;
partial refund; or
full refund,

depending upon the circumstances and applicable law.

25. Customer Change of Mind

A simple change of mind does not always create an automatic right to a refund, particularly after:

professional work has begun;
digital goods have been delivered;
customised work has been produced;
non-refundable third-party fees have been incurred; or
the service has already been substantially performed.

Where mandatory cooling-off rights exist under applicable local law, those rights will be respected.

26. Promotions and Discounted Purchases

Products or services purchased using:

promotional pricing;
coupons;
discounts;
bundles;
limited-time offers; or
special campaigns

remain subject to this Policy unless the promotional terms state different lawful conditions.

Where a refund is approved, the amount refunded will ordinarily be based on the amount actually paid, not the undiscounted retail value.

27. Bundled Products and Services

Where several items are sold as one discounted bundle and the customer requests cancellation of only part of the bundle, Bayi Global may reasonably recalculate the transaction based on:

items already delivered;
services already performed; and
the pricing structure disclosed at purchase.

A partial refund will not necessarily equal the simple list price of one individual component.

28. Taxes

Where taxes have been lawfully collected as part of a transaction, the tax treatment of a refund will be handled in accordance with applicable law and accounting requirements.

Certain third-party taxes or government charges may not be refundable where Bayi Global is unable to recover them.

29. Events and Webinars

Where Bayi Global charges for an event, conference, webinar or live training session:

cancellation before the applicable deadline may qualify for refund or credit;
late cancellation may receive partial or no refund;
non-attendance after the event has been delivered may not qualify for refund.

If Bayi Global cancels a paid event and does not offer a reasonable replacement, affected customers will generally be offered an appropriate refund or credit.

30. Force Majeure and Extraordinary Events

Where a service is delayed or prevented by circumstances beyond Bayi Global's reasonable control — such as government restrictions, natural disasters, serious telecommunications outages, conflict or similar extraordinary events — Bayi Global will seek a reasonable solution.

Depending on the circumstances, this may include:

postponement;
replacement;
rescheduling;
credit; or
refund where appropriate.

Applicable legal rights will remain unaffected.

31. Consumer Rights

Nothing in this Refund & Cancellation Policy excludes, restricts or overrides mandatory consumer rights that apply to the customer under applicable law.

Where this Policy conflicts with a mandatory statutory right, the mandatory right prevails.

This is an important international-standard safeguard because Bayi may serve customers in jurisdictions with different consumer-protection requirements.

32. International Customers

Bayi Global serves customers across multiple jurisdictions.

Different countries may provide different statutory:

cooling-off periods;
cancellation rights;
digital-content rules;
return obligations; or
consumer remedies.

Where mandatory local law provides a customer with stronger rights than these general terms, Bayi Global will seek to comply with those mandatory requirements where they legally apply.

33. Refunds Do Not Cover Independent Losses

Unless legally required, an approved refund for a Bayi Global purchase does not automatically make Bayi Global liable for unrelated or consequential expenses incurred independently by the customer, including:

travel;
accommodation;
lost income;
exchange-rate losses;
third-party subscriptions;
data or telecommunications charges; or
other independent expenditure.

34. Customer Support

Bayi Global aims to provide reasonable post-purchase support and respond to genuine customer concerns in a professional manner.

This is also consistent with current TikTok commerce expectations, which call for transparent refund policies and responsive customer service after purchase.

If additional investigation is required, the customer may be informed that the matter has been escalated and that additional processing time is required.

35. Changes to This Policy

Bayi Global may amend this Refund & Cancellation Policy when necessary because of:

new products or services;
legal or regulatory developments;
new payment arrangements;
operational changes;
new third-party partnerships; or
changes in our business model.

The latest version will be published on our website with an updated Last Updated date.

Changes will not be applied retrospectively in a manner that unlawfully removes already-accrued customer rights.

36. Contact Us

For refunds, cancellations or questions about this Policy, contact:

Bayi Global Integration FZC LLC
United Arab Emirates

📞 Let’s Build Global Opportunities Together!

☎️ Call: +971-6-5593646
📱 WhatsApp: +971-545636446
📧 Email: info@bayiglobalintegration.com
🌐 www.bayiglobalintegration.com

Subject: